FAQs

FAQs2019-02-18T19:33:22+00:00

The current edition of the textbook is required before, during, and after class for the following courses:

ACLS
BLS
CPR/AED
PALS

These requirements are in accordance with the certifying AHA agency.

There is a mandatory pre-test, which must be completed prior to class for the following courses:

ACLS Online pretest from the AHA. See: Page 2 of textbook
PALS Online pretest from the AHA. See: Page 6 of textbook

These requirements are in accordance with the certifying AHA agency.

The American Heart Association’s policy regarding participants with expired cards entering renewal courses is as follows: “Students who present an expired Provider card at a renewal course will not be given the option of remediation (extra help and retesting after written or skills evaluation). They will need to repeat the entire provider course if they cannot successfully meet the course completion requirements when initially evaluated.“(AHA Program Administrative Manual, PG 51) Please review the study material prior to coming to course.

Cards to students. You MUST provide a valid and accurate email address at the time of registration in order to receive your E-Card.

Once a class is processed (3-5 business days), we will assign an E-Card to you. The AHA will send you an email containing the link needed to validate the card from ecards@heart.org. If you do not receive your link, please check your spam/junk/promotions folders before contacting the office. You MUST open the American Heart Association’s email and complete the steps in order for it to be valid. You will receive a special E-Card code which can be shared with your employer to verify that your card is valid and current. The validity of cards can be checked by students and employers at heart.org/cpr/mycards. We will send the E-Card code to your hospital’s Education Department or HR if they are a client of ours who paid for your courses or provided you with a discount code.

Click Here To Download The AHA’s E-Card Claiming Instructions

Although we work diligently to receive and process all paperwork in a timely manner, please allow 3-5 business days for processing to be completed and cards to be sent out.
  • ACLS 2 Day Full Course – 14 hours for most medical professions
  • ACLS 1 Day Refresher – Nurses get 4 hours (Cardiac Update); most other medical professions receive 7 hours
  • BLS – 4 hours for EMTs, CNAs, dentists, and dental hygienists; Nurses and medics do not receive CE hours for BLS
  • PALS 2 Day Full Course – 14 hours for most medical professions
  • PALS 1 Day Refresher – Nurses get 4 hours (Pediatric Emergencies); most other medical professions receive 7 hours

Please contact the office to make arrangements to retake the course. Depending on the course, we will usually offer this for free or at a reduced cost. In some cases, retesting may be possible, but we must meet the requirements established by the certifying AHA agency.

Affiliate Training Site

The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, & PALS & has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American Heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course material, do not represent income to the Association.